ServiceNow

ServiceNow System Administration Training

This course is designed to help beginners who are new to the ServiceNow ecosystem. During this one month training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration taks.

This course works great for fresh engineering pass outs looking to hone a niche skill in this highly competitive market and get an upper-hand over peers.

Quick Facts

Certification: Yes
Duration: 6 Weeks (3 days/week)

Contact Now

+91 3340040864

Training schedule

MODULES SCHEDULED DAYS Durations (in HRs) SECTIONS SUB SECTIONS
Module 1 ServiceNow?
Day 1 0.5 1.1 Cloud
Day 1 0.5 1.2 ITSM
Day 1 0.5 1.3 ServiceNow
Module 2 ITIL
Day 1 0.5 2.1 Incident Management
Day 1 0.5 2.2 Problem Management
Day 2 0.5 2.3 Change Management
Day 2 0.5 2.4 Knowledge Management
Day 2 0.5 2.5 Asset Management
Day 2 0.5 2.6 Configuration Management
Day 2 0.5 2.7 Service Catalog Management
Day 2 0.5 2.8 Service Request Management (SRM)
Day 2 0.5 2.9 Service Level Management (SLM)
Module 3 ServiceNow Instance
Day 3 0.5 3.1 Developer Instance
Day 3 0.5 3.2 Personal developer Instance
Module 4 SeviceNow User Interface
Day 3 0.5 4.1 UI and Configurational Essentials
Day 3 0.5 4.2 UI Essential Lab
Day 3 0.5 4.3 Lists, Forms, Filters, Breadcrumbs
Module 5 Application and Modules
Day 3 1 5.1 Applications
Day 3 1 5.2 Modules
Day 4 0.5 5.3 Lab
Day 4 0.5 5.4 Lists, Forms, Filters, Breadcrumbs Lab
Module 6 User Administration
Day 4 0.5 6.1 User Administration
Day 4 0.5 6.2 Roles
Day 5 0.5 6.3 Groups
Day 5 0.5 6.4 Contain Roles
Day 5 0.5 6.5 Lab
Module 7 Data Management and Reporting
Day 6 1 7.01 Tables
Day 6 1 7.02 Tables, Fields, Records Lab
Day 7 0.5 7.03 Dataload
Day 7 0.5 7.04 Transform Maps and Transform Scripts
Day 7 0.5 7.05 Import Sets
Day 7 0.5 7.06 Import Sets Lab
Day 8 0.5 7.07 CMDB
Day 8 0.5 7.08 CMDB Lab
Day 8 0.5 7.09 Reporting
Day 8 0.5 7.1 Reporting Lab
Module 8 Service Automation Platform
Day 9 0.5 8.1 Service Catalog
Day 9 0.5 8.2 Service Catalog Lab
Day 9 0.5 8.3 Worflows
Day 9 0.5 8.4 Workflows Lab
Day 9 0.5 8.5 Service Level Agreements
Day 9 0.5 8.6 SLAs Lab
Module 9 Core Applications
Day 10 1 9.1 Dictionary
Day 10 1 9.2 Client Scripts
Day 11 0.5 9.3 Business Rules
Day 11 0.5 9.4 Script Includes
Day 11 0.5 9.5 UI Actions
Day 11 0.5 9.6 UI Policy
Day 11 0.5 9.6 Lab
Day 12 0.5 9.7 Application Security
Day 12 0.5 9.8 Application Security Lab
Day 12 0.5 9.9 Notifcations
Day 12 0.5 9.11 Notifcations Lab
Module 10 Ongoing Mqintenance
Day 13 0.5 10.1 Update Sets
Day 13 0.5 10.2 Update Sets Lab
Day 13 0.5 10.3 Upgrades, Performances, and Troubleshooting
Day 13 0.5 10.4 Upgrades Lab
Day 13 0.5 10.5 Collaborations and Live Feed
Module 11 ServiceNow ITIL Set Ups
Day 14 1 11.1 Incident Management
Day 14 1 11.2 Problem Management
Day 15 2 11.3 Change Management
Day 16 0.5 11.4 Configuration Management
Day 16 0.5 11.5 Asset Management
Day 17 1 11.6 Service Catalog Management
Day 18 0.5 11.7 SRM
Day 18 0.5 11.8 Release Management

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